Technical Support

For assistance with account access or login credentials, please email rcgadmin@russellconsultinggroup.com or call 800-814-0505. Support is available weekdays, 8AM - 5PM, CT.

Reset Password/Forgot Password 

If you have forgotten or need to reset your password, on the login page you will need to click on the Forgot Password and it will generate an email to you for making the change.

Browser Recommendations 

Everyone that accesses Web pages on a desktop computer uses a Web browser. Without a Web browser you cannot view or interact with websites. How do you personally access websites like Facebook and YouTube?  To find out what browser you are currently using,go here.

You might commonly use the program that opens when you click the big blue “e” icon on your desktop. Here’s what it looks like: 

This “e” icon is not a shortcut to a generic “internet” or “Web” program. It is a shortcut to a Web browser made by Microsoft, called “Internet Explorer” (also referred to as “IE”). Over the past 18 years, this browser has been the most popular Web browser. At one time, it was arguably the best browser you could use. But that is not true anymore.

In less than six months’ time, Windows will stop distributing security updates for computers with Windows XP and IE8. This means that computers running this software will be highly vulnerable to security attacks.

Internet Explorer is currently at version 11. The truth is, even IE9 (which is a huge improvement over previous versions of Internet Explorer) is not as up-to-date as other browsers. So if you’re still using some version of Internet Explorer, we strongly recommend that you upgrade to a different browser.  For more information on the drawbacks, skip to What’s Wrong With Old Browsers?


NEW BROWSER OPTIONS

Now that you understand why it’s highly recommended to upgrade an old browser, let’s take a look at a couple of options you have for a new browser. Please notice that switching to one of these browsers is free and won’t take more than a couple of minutes.

Google Chrome

In May 2012, according to at least one statistics website, Google Chrome (all versions combined) became the most popular browser in the world (compared to IE, all versions combined). Chrome was first released in 2008, and has a number of advantages over old browsers like IE8.

How to Upgrade to Chrome:

Mozilla Firefox

Firefox has been the main competitor to Internet Explorer since the mid-2000′s. Although Google’s Chrome has become more popular in recent years, Firefox is a great browser with many advantages over old browsers.

How to Upgrade to Firefox:
Click here to watch this short video for step-by-step instructions on installing the Firefox browser.


What’s Wrong With Old Browsers?

Old browsers (especially Internet Explorer versions 6, 7, and 8) are less stable, and much more vulnerable to viruses, spyware, malware, and other security issues. Those are obviously big problems to be concerned about—especially for people who shop online. So security alone is a very good reason to upgrade. But there’s more to it than that.

Old browsers are slow and more likely to crash
Old browsers (especially Internet Explorer versions 6, 7, and 8) are less stable, and much more vulnerable to viruses and other security issues. Security alone is a very good reason to upgrade, but there’s more to it than that.

Firstly, old browsers are very slow. Every Web page that loads in a browser has to perform a number of different tasks. One of those tasks is the process of loading different files, including images, programming scripts, and other resources that help improve the look and functionality of the website you’re visiting. Old browsers do not perform these tasks with the same speed as new browsers. This makes your experience on the Web considerably slow, and can sometimes cause your browser to crash or freeze.

Old browsers can't display many new websites
The other problem that old browsers have is that their display capabilities are very limited. For example, in an older browser, in order to show a simple animation, the person creating the website would have to use either an embedded video or Flash file (like those found on YouTube) or else a lot of extra programming code (called JavaScript). In either case, this means that the page will take much longer to load, thus harming your experience on that website.

New browsers support new Web technologies (like HTML5 and CSS3). These languages serve as a foundation for many websites today, and for virtually all new websites and Web apps. But unfortunately, many of these new websites will neither look nor function in the same way in old browsers like IE8.

“All My Bookmarks Are In Internet Explorer!”
Everyone has bookmarks (or “Favorites”, as they’re called in IE) in the browser they use regularly, and it’s a valid concern if you don’t want to switch because all of your bookmarks are in your old browser. But moving your bookmarks from the old browser to the new one is not difficult at all.

For instructions on how to transfer your bookmarks to your new browser, check out the Browsing Better website. When you visit the page, click on the icon for the browser you’re currently using, and follow the instructions from the images that appear.

How to add new bookmarks

Chrome: https://support.google.com/chrome/answer/95739?hl=en-GB&topic=14680&ctx=topic
Firefox: https://support.mozilla.org/en-US/kb/bookmarks-toolbar-display-favorite-websites
Safari: http://www.wikihow.com/Add-a-Bookmark-in-Safari